Easy to Use, Customize & Measure
Traditional business applications typically implement too much functionality for
an average user group. Starmind is based on a single function strategy: Routing
questions to the right expert in real time. Customer experience, intuitive
processes and encouraging design are the main pillars of the application. An
integrated business case module automatically measures time savings and
INSTANT ADDED VALUE
Unlike other business applications that offer an enormous range of
functionalities, Starmind has a clear single function approach: it solves a
specific question for an individual employee in real time, providing added value
upon first usage.
NO TUTORIAL REQUIRED
There’s no need to “learn” how to use Starmind. Anyone who has ever used Google
or an email inbox will instantly feel familiar with the way information is
displayed. Enter a question, click on send and useful solutions are delivered
NO PROFILE MANAGEMENT
Unlike other social tools, Starmind creates user profiles automatically and
there is no need for users to register interest in topics or information
streams. If required, Starmind can be initialized with information from other
applications and display it in users’ expert profiles.
EXTREMELY SIMPLE DESIGN
A beautiful, clutter-free and extremely simple visual design helps users to
focus on what really matters: receiving great answers to their questions or
helping others by solving their problems.
Starmind’s design principles are based on customer need and expectations, not on
internal technical or structural conditions. Starmind continually encourages
users to challenge and test ideas and designs.
The Starmind application is optimized for access by mobile devices following the
vision: “Every employee with a thousand brains in his pocket”. Upcoming
versions of Starmind are designed according to the mobile-first philosophy.
Starmind has a built-in business case module that delivers quantifiable KPIs:
question posers can define how much time they have saved with specific solutions
they receive and provide comments about the perceived added value.
Thanks to our flexible extension architecture, specific requirements by clients
can be implemented. More than 20 extensions are already available to be
Selected users can access a management cockpit. This protected area provides
real-time insights about skills, knowledge and intelligence in the company.
This for example allows more targeted staffing of project team members.
Brain Technology and Algorithms
Starmind enables users to focus on their core expertise. The application
therefore autonomously learns as much as possible about corporate content, users
and informal know-how networks with little initialization or customization.
This results in a corporate brain with the ability to solve virtually any posed
Starmind analyses connections and the interaction between users and content.
More passive behaviors such as search queries, question views and solution
ratings automatically relate a user to specific topic clusters. Explicit
activities such as posing questions or solutions, giving comments or ratings
give detailed knowledge about the core expertise of users.
As soon as Starmind relates a user to topic clusters, it starts exploring
detailed expert knowledge by suggesting existing and new questions to solve. If
a user is not able to give an answer, Starmind asks for a recommendation of a
colleague who might be able to provide a solution. Applying this process can
significantly reduce the initialization period.
MULTI-STAGE CONTENT ANALYSIS
Single questions are often very short and are not easily categorized
automatically. In contrast, a solution containing a wealth of information such
as text or attachments provides detailed insight into the content of the problem
through semantic analysis. Starmind uses several iterations to find the best
fitting categorization and relate relevant topics to the users who are involved.
By analyzing occurrences of words, sentences and documents, Starmind
automatically builds clusters of topics. These clusters allow categorizing
users in a general way to later determine specific expertise of individuals in
these clusters. While some topics clearly correlate, there are always
similarities that amaze and can only be found by data mining.
Starmind clusters users based on both the content they produce and consume as
well as their time spent on certain content. Based on this analysis, algorithms
assess how much help, introduction or praise individual users receive. User
activity is encouraged by sending the right amount of information at the best
time with the most relevant content for the specific user.
Starmind learns how many notifications a user prefers to receive, at what time a
user is most likely to respond and which topic combinations discourage users
from answering a question. This analysis builds a decision layer when routing
questions to potential experts: the expert status and the likelihood of
responding are both important and are analyzed continuously. This is why a high
solution rate for questions results, often exceeding 90%.
the Starmind user interface is available in English, German and French. The
algorithm identifies the language of each question and considers users’ language
skills when searching for experts.
To learn more, or schedule a demo,
[Starmind: “Top Ten” Performance Problems/Solutions]
[Set-up and Use]
[Starmind for Training and Knowledge Management]
[Foundation for Microlearning]
[10 Reasons for Brain Technology]
[Easy to Use, Customize & Measure]