Managing Problems & Decisions             Printable Brochure

Every organization is faced with issues and barriers to effectiveness.  These problems come in many shapes and sizes, from process breakdowns and machine malfunction to sales under-performance and employee competency issues.

The reality is that every organization faces such problems.  What separates the best from the rest is the ability to quickly analyze the problems and implement workable solutions. Successful people and organizations waste little time on fixes that backfire or solutions that are dead on arrival.

In the most successful companies, everyone is involved in problem solving, solution development and implementation at some level.  These organizations make a point to equip all employees with the tools needed to address issues correctly, to identify the root cause of problems, and to develop solutions that are sustainable.

This workshop is designed to provide you with those tools. You will follow a step-by-step process for quickly analyzing complex issues, moving to the root cause of problems, and defining solutions that can be implemented and supported by your organization.

Purpose:  To develop the ability to verify root causes of problems, make sound decisions/recommendations, effectively implement solutions/ideas and analyze complex issues.
Workshop Objectives:
  1. To review a process and tools for solving problems, developing/implementing solutions and analyzing issues
  2. Apply the tools to sample situations
  3. Plan for continuing use of the process
Key Topics:
  • Root Cause Analysis
  • Data Collection/Management
  • Decision Making
  • Brainstorming
  • Stakeholder Management
  • Project Decision Summary
  • Planning Tools
  • Risk Management
  • Progress Summary
  • Complex Issue Analysis
  • Issues Tracking
Duration:  Two days
Target Population:  Those responsible for ensuring the root cause of problems have been verified, and that solutions are clear, attainable and value-added, and that implementation of those solutions goes smoothly.



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