Advanced Customer Service                  Printable Brochure

More and more, products and professional services are being viewed as commodities. Whatever it is that you provide to your customers, your competition can (or will soon) provide the same thing. What separates the players is customer service. Industry leaders create a competitive advantage by providing excellent customer service because it contributes substantially to customer loyalty. Getting everyone in the organization to “live and breathe” service excellence is a key goal for service leaders in every industry. This workshop is designed to help you to achieve this important goal.

Purpose:  To develop organization-specific competencies for ensuring consistent customer satisfaction.

Key Topics:

• Identify best practices

• Personal service development plans

• Team-service techniques

• Addressing organization-specific customer challenges

Duration:  One Day (Eight Hours)

Target Population:  Everyone who interacts with customers inside and outside the organization.

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