Process Management and
Printable
Brochure Improvement
This “how-to” course familiarizes participants with the core knowledge and
skills required to document, analyze and improve business processes. To develop
a complete picture of the important requirements to support the business, the
critical step is documenting the workflow of the business area as it currently
exists. Only then can a solution be designed to support the business needs.
Purpose:
Participants will learn how create a workflow diagram using various
techniques and determine the best-suited workflow modeling technique to
document and communicate their process(es). Participants will learn to
construct flowcharts of current operating procedures and identify
opportunities for process improvement. They will learn to use
time-measurement studies and cost/benefit analysis to support
improvement recommendations. They will leave prepared to use these tools
to describe the “current state” of a business process and move to the
“future state” of the solution. |
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Workshop Goals: |
Upon successful completion of this course students will be able to:
- Understand the elements of a typical process
- Understand how to define, diagram and display business processes
- Understand and apply the many tools used within the discipline of
process management and improvement
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Duration:
One day |
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Target Population: |
- Managers responsible for business processes
- Business or Systems Analysts defining process improvement
opportunities
- Participants on business process improvement projects
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