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ROI Resources
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| Cambridge Consulting offers a variety
of services designed to enhance your ability to ensure that
training initiatives are successful. We can help you
achieve performance development results that are measurable
and sustainable. |
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Removing the Roadblocks to Performance Improvement |
| Every change
initiative (including training efforts) faces a variety of operational and
cultural hurdles. In all performance management efforts such as project
management or customer service, potential problems abound.
The best training programs can lead to little or no return on
investment if these barriers are not addressed in an organized fashion. Of
equally serious concern is the fact that each failed initiative makes
successive initiatives less likely to be successful (i.e., just like
success breeds success, so too does failure breed failure). Conversely, by
addressing these basic issues early in the life of the initiative, you can
significantly enhance the return on this investment.
These systemic issues include:
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Ensuring that the training is tailored to the needs of the audience |
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Managing resistance to change |
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Ensuring alignment between consequences and desired behavior |
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Managing the performance infrastructure |
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Ensuring that management is aware of and supportive of the training
initiative |
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Measuring skill application |
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Creating a direct and clear link between the training being offered and
the strategic and
operational goals of the organization |
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Building awareness, ownership and commitment to actual performance
improvement |
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Our Approach to Enhancing Organization Effectiveness
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| Successful organizations don't do training...
This may seem like an unusual statement from a company that offers training and related services. Actually, Cambridge Consulting is a strong proponent of training as a part of a clearly defined organization effectiveness initiative:
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Consulting Element
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Critical Assessment Question
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1. Needs Analysis
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What core
skills are necessary to achieve the business results?
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2. Competency
Assessment
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What is the
level of competence with which these skills are currently being employed?
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3. Training
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How will we
develop the targeted skills to the right level?
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4. Application
Measurement
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How will we
know that people are using the skills that were learned?
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5. Results
Measurement
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How will we
know that the applied skills contributed to business results?
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6. Systemic Issue
Analysis
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What factors
beyond training will impact skill application and results?
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7. Systemic Issue
Resolution
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How will key
systemic issues be resolved?
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With our comprehensive service capability we can help you with any or all of this process, depending on your specific needs. We work closely with you to assure that our services are adjusted to meet your exact requirements.
The links below will describe a few of our common approaches
for helping clients maximize methodologies, we can tailor the approach to meet
your exact needs.
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